Virgin Phone Switchover. thanks!Hi Rainbows84, Thanks for posting, and welcome to our Community Forums! I'm sorry to hear you're experiencing some problems with your Wi-Fi Pod after a Hub reset. Like extenders, repeaters connect to your home Wi-Fi. Just hook up an adaptor to your Virgin Media Hub to help you get a better WiFi signal in any room with a working socket. Do: use the Connect app to run a super-intelligent WiFi home scan. Enter the IP address into a web browser an log into your Virgin Media router. . Billing and payments. Any ideas please?The wifi doesn’t extend out to the back of the house where my office is going to be. You can get your 1st one by signing up to WiFi max. Sometimes your router needs a reboot. Forum Team. Turn the hub back on by turning the A/C power switch into the on. 0 Kudos. Apps and extras. 4GHz WiFi. Virgin Media Connect. Click this option and select your Wi-Fi network from the list of available networks that appears onscreen. 1 interface won’t open and I’m stuck. Hi, I was supplied with a pair of WiFi boosters by Virgin a number of years ago but they now appear to have given up the ghost. 0 and 4. Reset Hub password. If you're looking to order a Wi-Fi Pod then you can do this via our Connect App, and I can see that @newapollo has offered some advice with a link too. Virgin Media Help - Get help, tips and. on 27-03-2023 10:41. I'm a Very Insightful Person, I'm here to share knowledge, I don't work. See moreUsing our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. . Networking and WiFi. Some customers will get this “ at no extra costHi all, I’ve just set up my VM WiFi booster, it works perfectly, but can I use the Ethernet port on top to connect to my PS4, and if so how?Re: Wi-Fi booster required. The Virgin Media Connect app is the control unit for your WiFi that helps keep you connected, and it’s available to anyone with a Hub 3, 4, 5 or Hub 5X. On wired direct i get 220Mbs , on 5ghz i get 200mbs on 2. Hi hope all is well. Hi I’ve recently joined virgin. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. Connecting took a while, for some reason. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Here you’ll find all the help you need for Virgin Media related problems and issues. Download the free Connect app for Android devices. Set the booster back to its initial settings as per the manual. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot F. I struggled for two days and communication with VM team didn't take me far. The boost will see the average upload speed for Virgin Media’s M500 service increase from 36Mbps to 52Mbps, with the average upload speed for Gig 1 services rising from 52Mbps to 104Mbps – six times faster than the UK’s average. In this video I show the speeds delivered by the Hub 4, on ethernet (hard wired) vs wifi. Switch on at the mains socket. See this _____ To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless “boosters”). Wi-Fi boosters are perfect if you have connection problem areas around your home. So we can understand the issue and assist you, please can you expand on the issues you're having? Are your issues related to speed via WiFi? Or the range/signal itself? You can find support and advice with improving your WiFi, here. Considering I pay for this monthly not very good service. Virgin Mobile. Browse Virgin Media Virgin Media Community. Move the booster to the desired location once the setup is complete. How do I order a wifi booster/pod? I have no/limited signal on the one side of my house. The new wifi pods are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they are £8 a month. First, check that your device is running the latest software as this might be causing the issue. Laptop Windows 10. Move your router to a central spot. Broadband Deals Broadband Deals. The results are poor but I can’t see how to order the boosters. Hi, I’ve been trying to order a Virgin Media wifi booster on the Virgin Connect app and within my account, but just keep being sent round in circles. Would appreciate some assistance/advice. . Wireless repeaters can also help extend the range of your router’s wireless signal into the dead zones around your home. Connecting a Wi-Fi Extender QLOCOM. If you really want to guarantee good wifi signal in the garage to connect to the heating - the best way to do this is to run a Cat6a ethernet cable from one of the Hub ports and run the cable into the garage and plug in a wireless access point. 0 Kudos Reply. Hi @FionaH300 . My only objection to Virgin Media Intelligent Wi-Fi Plus and the Wi-Fi Pods is the way they’re sold as a subscription service. If you have a large home or experience weak WiFi signals in certain areas, consider using a WiFi extender or a mesh WiFi system to boost your coverage. QuickStart, set up and connections. The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. WiFi boosters are the most popular solution in areas where internet is not reliable within the home. If your TV is near your Virgin Media Hub, you may wish to connect your Stream box to it with the supplied ethernet cable instead; Start watching TV with Virgin Stream<link rel="stylesheet" href="/support/help/check-services/styles. If the scan picks up that you need a pod it will allow you to order some. Connect the Hub’s power cable with the blue tab. You can also call 150 from a VM landline or mobile, or 0345 454 1111 from any other phone to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. 0 Kudos Reply. You can't use the TP Link plugs with the VM pods. Update your router's firmware to unlock connectivity and speed improvements. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Options. Scan complete, Tap continue. An antennae will pick up signals from far-off connections in less than 200 square feet (50m) via a Virgin Media broadband booster, and it can be used with any type of router or connection. Joining in. The 5GHz network covers short distances, faster - like a sprinter. In this video I show the speeds delivered by the Hub 4, on ethernet (hard wired) vs wifi. 4GHz Wi-Fi signal to the 2. Thanks. Virgin Media help and support. Virgin Media Connect app for the Hub 3 lets you scan your home for WiFi signals from each room. If it’s not a technical issue you need help with then we’re here to support you on. As a Volt customer the wifi pod (s) should be free. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. This process of. You call 0800 064 3850 to order the first one (after scanning for blackspots using the connect App if its working) . The internet speeds are great but the WiFi coverage and speeds are really bad. TIP This set-up works best if you plug both adapters into sockets in the same room. Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc. Do: use the Connect app to run a super-intelligent WiFi home scan. As a Volt customer the wifi pod (s) should be free. Does anyone have any ideas please? However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). Tap Start the scan. Virgin's wireless booster uses the power cables in your home to extend the signal strength and costs £3/month on a 30-day contract – though you'll need to return it if you. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Scan complete, Tap continue. The article discusses what you can do to improve your Wi-Fi experience in greater detail, and will help you to decide what type of booster will suit you best. My Virgin Media App. Having done a bit of searching, this seems to be a common issue as the Virgin Media Superhub 3. However there is no Option to order a booster can u advice how i can get one?Virgin Media customers who sign up to one of their broadband deals will be provided with a branded router. Phone. Account - Mobile. I recently got one of the wifi pods from virgin and I have taken the booster that plugs in beside my hub4 and the other booster that was upstairs and plugged in the new wifi pod. If you’ve done it right, you’ll see the lights on the device starts flashing. Best done from a wired connection. Hassle free option is just order it from Amazon with next day delivery. Link the Stream box to your wifi network – Once it’s on, follow the onscreen instructions to pair the Stream box to your Virgin broadband wifi. Think of the Hub as a radio and Wi-Fi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc. . To connect a device to your phone’s WiFi hotspot, the process is the same as connecting to any other Wi-Fi network. The TiVo box and router are downstairs right at the front of the house. Clear any clutter around the router which can block and weaken the signal. The WiFi in one of my bedrooms is really poor. Wait for the booster to connect and configure itself. Manage Your Account. hi I'm looking at optimising wi fi on the app and see that the room furthest from the hub is connected to the hub rather than the booster that I've installed. The Virgin Media Connect app is the control unit for your WiFi. Have connected my powerline booster up, followed the instructions and can see the SSID and my phone can connect to the WiFi signal from the booster BUT it won't let me connect to the internet and my phone says 'No internet connection'. Virgin Media Support. VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called…. SpeedThanks newapollo. Networking and WiFi. Here's how you can improve your WiFi signal in your home and if required order a WiFi booster using the Virgin Media Connect app. Wait 2 mintues for Scan. Optimisation complete, Tap Rescan room, Tap Start Scan. You can choose to buy your own or can order one from Virgin Media via the app. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Here are three things you can try: 1. Account - Mobile. It makes WiFi-ing much simpler and puts you in control. 3 hours ago. Then save $22/month for 3 months. Welcome to Virgin Media’s help and support page. There are two Boosters in your pack. I’ve recently put an extension on back of house and noticed wifi not as good as elsewhere in the house. Tap Add a room, Tap the room you're in. Plug the cables into the Hub. I have installed a ring doorbell system but the WiFi signal is very poor so I was wondering can I order a WiFi booster to boost the signal as everything is connected to the same mains supply. I am trying to order a Wi-Fi booster / Wi-Fi pod to extend the signal into my living room but I finding it hard to locate a straight forward way to do it. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. 4GHz. Options. My Virgin Media App. WiFi Win #3 - Give your home WiFi a boost by VirginMedia • Virgin Media Staff. NETGEAR PLP1000-100UKS 1 Port,1000 Mbps, 1 Gigabit Port Powerline Adapter. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Anyway I can get a booster? I’ve searched on here but keep going round in circles. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Options. I've used the virgin connect app to identify one of my rooms requires a booster, so have followed the link which then tells me I can't apply for it online and should call the help number which has wait times for 1 hour +. Stream from Virgin Media. How To Use Virgin Media Powerline Adapters. 1 Plug the smaller Booster into a mains socket close to your Hub. I need to get a booster but I cannot figure out how to - 5181384. move run the diagnostics via the virgin connect app, in bedroom 2 my wifi is 14mbps and in the office 18mbps so I really don’t understand why I couldn’t order a pod!. Best midrange: Netgear EAX12 Wi-Fi Range. Older Powerline boosters are needed if you have one of our other broadband. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Options. The best times to game online or make big downloads, for example, would be when connection is fastest. Note: Make sure you plug the Booster directly into a net socket, not an extention lead, power strip press surge protector. Hello I got the volt package to see for WiFi booster as my office is always slow. 0 and phone once you have your QuickStart box. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2. The closer you are, the better the signal. SpeedI have just received and sucessfully installed the Hub 5. Gaming Support. Options. It probably still has your old network address in it. Virgin Media has announced the launch of 'Intelligent WiFi', a free update to customers with a Hub 3 router, which claims to bring faster speeds to more areas of the home. Tap Add a room, Tap the room you're in. If that doesn't help, you can download our Connect App which will allow you to scan areas of your home and will offer help. Shop Broadband, TV and Landline Offers Broadband DealsIt can take up to 14 days for Volt benefits/speed boosts to kick in. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. 0 routers with Plume ‘s smart home Mesh WiFi system in order to deliver improved wireless connectivity around your home. I've used the connect app to scan which says where I do get connection (in the doorway) the signal is poor and need a booster. 4GHz Wi-Fi network. 1 - then navigate to the following settings so you can differentiate between the signals. QuickStart, set up and connections. Verdict. Eligible customers can receive 1 WiFi Booster per customer, available via the app. The connection light will flash orange, then red as initial set up takes place. These devices have their own signals and can mess with your WiFi. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. Are they even compatible? Any help would be appreciated. After you’ve plugged in the booster, the next step is connecting to your main hub. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow to set up a Virgin Media Hub. Removing a wifi booster from the connect app. Options. Here’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). No setup fee is available on all bundles, broadband & phone, and broadband only packages. I'm really hoping they are smart enough to get the intelligent pods I already have working with the new hub. If the scan picks up that you need a pod it will allow you to order some. The pods can only be sent out one at a time too. Weak WiFi signals can be fixed by changing a few settings on your router, but now more than ever people are looking to upgrade their Virgin Media Hub to the Hub 5. . *. The honest truth is: no, Virgin WiFi does not have weak security. This light will only appear when connecting a second pod. Although it's quite compact, it still has a gigabit Ethernet port for connected wired. The 2. The app will guide you through the steps for ordering an Intelligent WiFi Pod if it finds a WiFi black spot. Grab our free Virgin Media Connect app for your compatible mobile or tablet. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. 168. Manage Your Account. Plug your booster into a power source and connect it to your Virgin router. WiFi Booster Virgin. I’ve done a few speed tests now and - 5158392. Wi-Fi boosters are perfect if you have connection problem areas around your home. 10. If you’ve got a mesh WiFi Pod, but your Virgin Media Connect app confirms that your download speeds are still lower than 30Mbps in every room, you’ll be eligible for up to two additional mesh WiFi Pods. I do not work for VM. Just simply want to get a free wifi pod but cannot find how!! Help site says run the home test using the app - done that but it says the service is great!! All rather time consuming and annoying for a new c. I am looking for a WiFi booster but have no idea how to get 1 having scrolled around the website for hours. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Think of the Hub as a radio and Wi-Fi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices, etc. You can improve the quality of your wireless connection by boosting its strength with a virgin Wi-Fi booster. css"> <iframe aria-hidden="true" title="GTM" src=". I have lodged a complaint on the website who have replied and asked me for 28 days to sort out my problems, if not fixed will terminate my contract. They are free on Volt, 1GB or Oomph bundles. co. There are two Boosters in your pack. A Virgin Media wall socket is specifically designed to support the company’s broadband and cable TV services, while a regular telephone socket is used to connect a telephone to the telephone line. Plug a Larger WiFi. Security matters. Virgin Media Connect app for the Hub 3 lets you scan your home for WiFi signals from each room. In fact, weak WiFi security has nothing to do with Virgin Media at all. I've done the scan via the Virgin connect app, and the top room of my house achieves only 20mbps. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. It's also important to keep your Hub 3 upright, with its light facing out towards the room. The home scan feature will guide you from room. Virgin Media offers their own WiFi extenders and mesh WiFi solutions, such as the Virgin Media Powerline Adapter and Virgin Media Mesh WiFi. Simply follow these steps: Plug the booster into a power source. 1 ACCEPTED SOLUTION. Wi-Fi Speed. Don’t worry if you have our new Hub 5x – exciting things are coming soon. com#gig1 #wifi6 #rou. Manage Your Account. Account - Mobile. Options on 16-11-2021 09:17 Use the VM connect app to identify black spots and order the new WiFi Pods. I have a hub4 and recently joined virgin media. We have three different kits to choose from, depending on what you’re after, and they’re available from just £35 plus £7 p&p. Broadband, TV and Landline offers. on 08-03-2023 09:06. This allows the modem to select the best Wi-Fi channel for you. Got my first WiFi pod delivered the other day and I wanted to run an Ethernet cable from the hub to the pod to give it a solid connection to then boost WiFi. . Hi, I’ve been trying to order a Virgin Media wifi booster on the Virgin Connect app and within my account, but just keep being sent round in circles. Wait 2 mintues for Scan. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. This means that the signal travels out into the room, and not into the floor. Here you’ll find all the help you need for Virgin Media related problems and issues. WiFi hotspots. Phone. -. Virgin Media WiFi is our inclusive new on-the-go WiFi service – connecting our customers to smooth, speedy Virgin Media WiFi hotspots when they’re out and about. I've had a look on our side, and it appears that the Pods are. Using your browser, login to Virgin Media Powerline Booster's GUI page. These simple tips will allow your hub to operate to its full potential and transmit the best WiFi signal. 3 hours ago. The reality with most technology related hardware is that you get what you pay for, but that doesn’t mean that you have to overspend. TP-Link AX5400 Dual-Band Gigabit Wi-Fi 6 Router, WiFi Speed up to 5400 Mbps, 4×Gbps LAN Ports, Connect 200+ Devices, Ideal for Gaming Xbox/PS4/Steam&4K/8K, with OneMesh™and HomeShield (Archer AX73) No Results. 10. Get the Hub ready by connecting the wires. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. 4ghz i get 120-160mbs The best money i ever spent as i have 22 Wi-Fi connected devices in the house Most use the 2. The Stream remote. This is not an option, myself and my partner are box struggling working from home, due to poor connection. Open the Virgin Media Connect app and follow the on-screen instructions. Simply, select the name of your phone's network, enter the password, and connect. Penetrates floors, walls and extending your internet wireless network to every corner of the house, and. Our new mesh WiFi Pods plug into any normal three-pin socket in your house, and work using mesh WiFi technology instead of your electrical wiring. Hold that button down: Once you’ve located the reset button, hold it down for 10 seconds. My issue is that every time I go into the connect app it shows both the wifi booster and the wifi pod and there is a. The remote and power lights will begin to flash. 2) You to be released from fixed term contract without penalty, and. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. I would like to return my wifi booster as it serves no purpose, the only thing I can see it do is kick the fan in and wake me up. During this time, you will see the central LED flash green. 3. Optimisation complete, Tap Rescan room, Tap Start Scan. If you're looking to order a Wi-Fi Pod then you can do this via our Connect App, and I can see that @newapollo has offered some advice with a link too. Otiboat. This video is private. When connected to router via 2. Super Hub 1, 2 or 2ac. How To Use Virgin Media Powerline Adapters. Download the free Connect app for Android devices. This pod plugs into a power socket and listens for WiFi signals from the hub. There are a few things that you can check about your WiFi performance upstairs that can help give your signal a boost. • View, manage and even order WiFi Pods*. Wait 2 mintues for Scan. As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Move your router at least one metre away from objects such as televisions, wireless speakers and cordless phones. If it doesnt connect to your wifi when you move it close to your hub, then give CS a call and ask if the pods mac address is located to your account, without it it will never connect. In Virgin Media Connect I could previously connect to the Hub 4, and there is a wifi pod placed on the screen from my account. 1 Plug the smaller Booster into a mains socket close to your Hub. Once inside this menu, look for an option that says something like “Enable Wireless”, “Enable Wi-Fi”, or “Connect to Network”. Please can you try the below steps usng the Connect the app:-. You can call in to order them if you want to go ahead - or a VM person will respond on here in a day or two. The SSID must be password protected. Networking and WiFi. Remember, our WiFi Pods and the Connect app only work with the Hub 3, Hub 4 or Hub 5. We’re so confident in this technology that we’ve launched. We have 3 suggestions below for standard sized homes with about 10 to 15 devices on the Virgin Media wireless network. Slow internet connection problems can be frustrating, so we’re here to help you get things back up to speed. on 10-10-2022 10:20. SpeedGo back to the Wi-Fi Booster and briefly press the circular WPS button on the left hand side. Reposition your router. WiFi hotspots. All forum topics; Previous topic; Next topic;. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. Tap Order a WiFi Booster if an option. The Virgin Media Connect app will perform a WiFi scan around your home by directing you room-to-room and testing the speed in each one. 0c9821507a37ee02. Simply plug a booster in where the wireless signal is weak and it’ll take the wireless signal. Here I do a step by step guide on how to set up powerline adapters to help boost Wi-Fi. Using the Virgin Media Connect app. Connect a laptop to the Booster using an Ethernet cable. The second stage of Virgin Media's plan to improve your home internet is a WiFi booster. Sorry to hear of this advice on your previous call, we'd like to re-confirm if you're on our 1Gig fibre the WiFi Max service can be added to your package free of charge, exactly as carl_pearce advised above. WiFi Max. SpeedIf everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. 1. " Virgin seem. Sign in . 1 interface won’t open and I’m stuck. It would be great if anybody could tell me where I could purchase a Virgin Media Wifi-Booster please! Thank you! Answered! Go to Answer. Then Start the scan again. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. Simply connect your devices to the Hub and the Wi-Fi extender will handle the rest. Connect again using this sequence _____ Disconnect all cables from your new router (or Mesh first unit) and unplug it. Looking at the amount you are paying it's possible that you are on the now obsolete Ultimate Oomph package so the new pods would be free. When I finally managed to connect to my Virgin Media (hideous) router, it wove seamlessly into my Deco X20 home mesh system. Security matters. Tap Start the scan. Wait 2 mintues for Scan. If your internet is still slow after a reboot, try the checking your WiFi performance in general. Does anyone have any ideas please?However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). 0 Kudos. This sounds like we are going to need to get a pod for you which helps with these types of issues. Move your router at least one metre away from objects such as televisions, wireless speakers and cordless phones. Looking for advice on setting up my TP-Link Powerline Adapters from Virgin Hub 3. Then directs me to sign up for max for £8/month to get a pod. £5 a month extra doesn’t sound like much, but £60 a year. Virgin Media;. Single-band uses only one frequency to send and receive data from the router. 8 November 2022. Please let me know how you get on. Start the Scan (do this in every room) Scan complete. All wifi devices will now need reconnecting to the best SSID at each location. Tap Order a WiFi Booster if an option. Clear any clutter around the router which can block and weaken the signal. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Select the same security option as your router is using. This wi-fi booster is excellent. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Forum Team Options. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Google WiFi router - Connected via ethernet. They are free on Volt, 1GB or Oomph bundles. Got new router , used the app and next to router 217Mb, in office 11. The Passphrases of the SSIDs must match. I've done the scan via the Virgin connect app, and the top room of my house achieves only 20mbps. Take the smaller one first-time and plug it into one mains socket, next to the Wheel. If you need a second or third mesh WiFi Pod, sign in to My Virgin Media here, click on Your Package and follow the steps in the WiFi Max tab. Here are 10 very quick and simple ways to boost WiFi signal and improve the reliability of the connection between router and device. A video I watched on YouTube had the Hub 5 linked to the first Deco which was then connected to the switch with the other 2 Deco units. I am trying to find the option to order a booster or extra hub for free but I cant not find it. 4GHz Wi-Fi signal to the 2. Place the booster in a central location for optimal coverage. The accompanying instructions are helpful. Ahhh. Won't work. Virgin TV 360. Channel Optimisation must be left on. While connect to WiFi, Tap I’m ready. See the following page for details, including how to order online via My Virgin Media or through the Connect appI have a WN300RPv3 wifi range extender which has for the last 4 years worked perfectly boosted signal to a couple of areas of my home with poor WiFi coverage. You can also call 150 from a VM landline or mobile, or 0345 454 1111 from any other phone to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will. there is too much electrics on. Press the button on the booster and the hub. Virgin Media engineer installation. Most Virgin broadband packages come with either the Hub 3 or the Hub 4, and which a customer gets will likely come down to availability of devices at the time.